Depro
Effective date: 14 September 2026
Request Data Deletion — Depro
This page explains how to request deletion of all or part of your Depro cloud data without deleting your account. Use this URL for Google Play’s optional data-deletion requirement.
App name (Play Store): Depro
Your account stays active.
A data-deletion request does not close your Depro account. To delete the account itself, use the
account deletion page.
Steps to request data deletion
Follow these steps to ask us to delete your Depro data while keeping your account:
- Open your email app and compose a message to delete_account@pmix.net.
- Use the subject line: Depro data deletion request.
- Include: (1) the email address you used to sign in to Depro, (2) your user ID if you know it, and (3) which data you want deleted — all cloud data or a specific subset (for example: analytics events only, or support messages only).
- State clearly that you want to keep your account.
- We verify ownership and process the request. Typical completion time is within 30 days of a verified request. You will receive a confirmation email when finished.
Send your data deletion request
All data deletion requests for Depro must be sent to delete_account@pmix.net.
Data deleted, retained, and retention periods
For a verified data-deletion request (account kept), Depro handles data as follows:
| Data type | Action | Retention |
|---|---|---|
| Cloud analytics / activity events linked to your user ID | Deleted | Deleted as requested (all or the subset you named); target ≤ 30 days |
| Support / report messages you sent in-app (when identifiable) | Deleted | Deleted when included in your request; target ≤ 30 days |
| Optional profile fields you ask us to clear (e.g. display name) | Deleted / cleared | Cleared as requested; account login remains; target ≤ 30 days |
| Account credentials needed to keep the account usable | Retained | Kept while your account remains open (email / auth identifiers required for sign-in) |
| Encrypted backups / server replicas of deleted items | Retained temporarily | Purged from backups within an additional 30 days after primary deletion |
| Security, fraud-prevention, and abuse logs | Retained temporarily | Kept up to 90 days, then deleted or anonymized, unless law requires longer |
| Google Play purchase / subscription records | Retained by Google | Managed by Google Play Billing under Google’s policies |
| Local notes, preferences, and media on your device / gallery | Device-only | Not deleted by this remote request. Clear app storage by uninstalling Depro; delete gallery files yourself |